Check-In Coordinator
- Requisition ID
- 2026-7433
- # of Openings
- 1
- Category (Portal Searching)
- Administrative Support
JOIN OUR TEAM
Position: Check-In Coordinator
Setting: Outpatient private practice
Specialty: Orthopedics, Sports Medicine
Location: Kimball, TN (30 min from Chattanooga)
Company Story
Why You’ll Love Working Here
Imagine walking into a clinic where your expertise is valued, your ideas matter, and your growth is a priority. At Southern Rehab Physical Therapy, you’ll join a team that combines cutting-edge care with a warm, community-focused environment. This isn’t just another clinic; it’s a place where you can build a career you’re proud of.
What Makes Us Different
- Rooted in the Community: Serving patients for over 20 years, we’ve built a reputation for trust and excellence.
- Space for Creativity: Our spacious facility is designed to give you room to innovate and deliver care that goes beyond the ordinary.
- Collaborative Culture: Work alongside experienced clinicians who share your passion for helping patients thrive.
- Professional Development: Opportunities for mentorship, specialty certifications, and leadership roles.
Job Overview & Work Site
Check-in Coordinator Job Duties:
- Checking-in current patients in electronic medical record system (WebPT) and notifying therapist/assistant
- Initial evaluation check-in procedures including: scanning documents, providing necessary paperwork, updating WebPT, rooming patients and clearly communicating with therapists.
- Reviewing financial policy/insurance benefits, explaining to patients their financial responsibility and any limitations
- Reviewing cancellation/no show policies and fees
- Accepting patient payments and providing receipts
- Monitoring and working fax server email throughout the day (printing, scanning into WebPT as indicated, forwarding emails to staff)
- Maintaining patient charts, re-filing, pulling charts for each day
All Front Office Staff Job Duties:
- Answering phones, document calls, cancellations, no shows etc
- Accepting and scheduling new referrals via phone
- Monitoring and calling patient no shows within 10 min of appt time with appropriate documentation
- Scan/fax documents per therapist request
- Opening or Closing duties depending on work schedule
- Monitor front office “tasks” and make follow up calls as advised by office manager
Benefits
Benefits for Full-Time Employees include:
Loan assistance program
Medical/Dental/Vision insurance
401K with 50% employer match up to 6% per check
Paid holidays
Paid time off
Full-time benefit options start at 30 hours per week
Company-paid employee life insurance
Voluntary life insurance options
Short and long-term disability options
Employee assistance program (including mental health services)
Benefits for Part-Time Employees include:
Paid time off
Holiday pay
401K with 50% employer match up to 6% per check
License & Experience
Requirements:
- Organized, Punctual, Dependable
- Able to effectively communicate with front office staff, therapists, and patients
- Team-oriented (able and motivated to work with office staff, therapists etc)
- Ability to multi-task with accuracy and efficiency
Schedule:
- Our therapists treat patients from 7:30 am to 6:00 pm Monday-Thursday and 7:30 am to 5:00 pm on Fridays. A front office staff member must always be present to maintain the schedule, accept payments, and answer phone calls. We strive to ensure a fair work schedule for all front office staff members while maintaining adequate coverage.
- This position is 5 days a week (40 hours).. Each full day has a 1 hour unpaid
Professional Development
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